At Pringle Street Surgery, our mission is to deliver quality medical care, meeting the diverse needs of our community, ensuring that every patient receives a good standard of care in a welcoming and supportive environment. We are committed to:

• Quality Care: Providing comprehensive and personalised medical services that meet the diverse needs of our community, while adhering to the highest standards of clinical excellence and safety.

• Patient-Centred Approach: Ensuring that our patients are at the heart of everything we do, fostering an atmosphere of trust, respect, and open communication.

• Friendly Environment: Creating a warm and welcoming atmosphere where patients feel valued and cared for, supported by a dedicated and compassionate team.

We strive to make a positive impact on the health and wellbeing of our patients.

We undertake to:

• Treat you with respect and courtesy at all times
  
• Provide you with advice and treatment
• Help you make decisions about your health by treating you with respect
• Discuss available treatments and refer you on to other experts where necessary
  
• Act as your advocate to guide through health care services
  
• Maintain confidentiality in what we discuss and the records we keep on your behalf
  
• Keep up to date with developments in health care by continuing to learn
  

In return we ask you to:

• Keep your appointment and/or let us know as soon as possible if you can’t attend
  
• Only use urgent out-of-hours services for urgent conditions which can’t wait until the next day or over the weekend
  
• Treat us with respect. Please be courteous to our staff. They do their best to try to help you
  
• Let us know if you have any suggestions or cause for complaint
  
• Let us know when we have done well
  

Information Leaflets

Carers Identification Form

If you are an unpaid Carer, or have a Carer, we’d like to know. There support available to help keep you and the person you care for well.

Veterans

Please let us know if you are a veteran - we will add this information to your records to help provide you with the right support.

Having an ECG

Privacy Notice

Easy read patient information leaflet about contacting the surgery

Travel Form

Going on holiday and need vaccines? You must complete and drop off your travel form at least 8 weeks prior to travel. Not all travel vaccines and anti-malarials are available on the NHS. Alternatively, you can visit a private travel clinic.

Accessing information we hold about you

Infection Control Annual Statement

Treating Patients with Dignity & Respect Policy

Practice Leaflet

Health Information in different languages

Private Surgery

Aftercare for patients who have self-funded bariatric surgery is not routinely commissioned by Lancashire and South Cumbria ICB within the NHS locally and is not available from the practice. Post-operative support requires specialist input that may be available from the provider that undertook your surgery or via an alternative self-funded route. Specialist NHS services provide this aftercare for patients who have undergone their bariatric surgery within the NHS.

If you had your bariatric surgery abroad:

Government advice, NHS advice and some patient support groups’ advice on accessing treatment abroad, all advise that patients must be clear about how aftercare will be coordinated and provided after their surgery, and that patients may be responsible for costs of the aftercare and of possible return trips associated with aftercare. Patients who have paid for bariatric surgery abroad have a responsibility to review and plan for all points in the recommended Treatment Abroad checklist and can choose to buy a standalone package of post-operative care through a UK independent sector provider, or other non-UK provider. It is important to understand how medical treatment abroad works and what risks are involved. If you do not follow correct procedures, you may have to pay the full costs of your treatment. You can find more information online here.

Please be reassured that NHS emergency services are available should any emergency treatment be required as a result of any issues arising from bariatric surgery.

Pregnancy and flying

There is no statutory requirement for GPs to complete airline forms for patients. If necessary, the midwifery or Obstetrics team would be better placed to complete the form.

Air travel and Pregnancy Information

Fear of Flying

We are occasionally asked by patients to prescribe medication for fear of flying. 

We regret that henceforth we are not able to facilitate these requests on the grounds of patient safety.

Medication for Flying

Private Shared Care

We are unable to enter shared care agreements with private providers and advise that this is factored into your decision to access private care. Medications and tests requested through the private sector should be prescribed and organised by the private specialist.

Please see this helpful guide of what to expect when seeing a specialist privately .

Sick notes for Education

There is no letter or sick note for education purposes but you may find this letter helpful.