The practice strives very hard to ensure that everyone receives quality care and we welcome suggestions or comments from you on how we might improve the service we offer.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint.

If you wish to make a complaint we would ask that you discuss your complaint with the practice first. Please contact the practice manager in the first instance who will investigate and deal with your concerns appropriately. The contact details are: lscicb-bd.manager.pringlestreet@nhs.net or by ring the practice and ask to speak to The Practice Manager on 01254 360105.

We are committed to help resolve the complaint at the earliest opportunity and you will not be discriminated against in any way by making a complaint.

Please see here for the complaints procedure.

A Patient Participation Group is a group of patients registered with the practice coming together on a regular basis, to look at how they can positively influence the development of the practice and local health services.
The health interests of our patients are at the forefront of the group, along with the development and progress of the practice as a whole.

If you are interested and would like to join, contact the Practice Manager on 01254 360105.

The group is very interested in feedback, suggestions, comments that you may have about the surgery