Complaints & PPG
Complaints Procedure
The practice strives very hard to ensure that everyone receives quality care and we welcome suggestions or comments from you on how we might improve the service we offer.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint.
If you wish to make a complaint we would ask that you discuss your complaint with the practice first. Please contact the practice manager in the first instance who will deal with your concerns appropriately. Her contact details are: liz.collinson@nhs.net or by asking to speak to Liz Collinson on 01254 360105
We are committed to help resolve the complaint at the earliest opportunity and you will not be discriminated against in any way by making a complaint.
Please see
here
for the complaints procedure.
Compliments
If you have been happy with the care you have received at Pringle Street Surgery ,
please click on this link
- NHS Choices
and provide feedback.
We welcome your suggestions too. Please make these by emailing lscicb-bd.pringlestreet@nhs.net or by asking to speak to Liz Collinson on 01254 360105.
A Patient Participation Group is a group of patients registered with the practice coming together on a regular basis, to look at how they can positively influence the development of the practice and local health services.
The health interests of our patients are at the forefront of the group, along with the development and progress of the practice as a whole.
There are vacancies available within the PPG Group!
If you are interested and would like to join, contact the Practice Manager, Liz Collinson on 01254 360105
The group is very interested in feedback, suggestions and comments that you may have about the surgery.
