Appointments & Clinics
Please remember: One problem per appointment. If you have multiple issues, please book further appointments
How to book
To contact the Pringle Street Surgery reception, use this number:
01254 360105
Appointments with the GP can be booked by calling 01254 360105.
You can book appointments online. Appointments are available to book online from 8am each day Monday to Friday.
Some common conditions can be assessed and diagnosed by your doctor
by telephone or video consultation. They are experienced and skilled in doing this.
Using technology like this will help to protect you, your family and loved ones - and
GP practice staff from the potential risk of the virus.
When attending the surgery, you should bring with you, and wear, a face covering
when in the surgery building, whether that be to pick up a prescription or to attend an
appointment. A scarf or other fabric item wrapped around your nose and mouth is
also acceptable.
Please do not arrive any earlier than
five minutes before your appointment.
If you are early, you may be asked to return closer to your appointment time.
Send us a triage request by clicking the following link click here
If you have symptoms of coronavirus (COVID-19), please do not attend your
appointment.
Please let us know you will not be attending and see the NHS website (www.nhs.uk)
for guidance.
Our reception is open. Please use the intercom at the front door to gain access. We are using the intercom to maintain safe numbers of people in the building at the same time.
999 CALLS
Your nearest A&E Department to Blackburn is the Royal Blackburn Hospital. If yourself, or anyone is experiencing severe chest pain, suspected broken bones, a stroke, loss of consciousness or loss of blood you should go to your nearest A&E or dial 999.
AMBULANCE BOOKINGS
Transport for patients who have a clinical condition which would result in them not being able to make their own way to a hospital appointments can be arranged by contacting 0800 0323240.
EXTENDED ACCESS
Late evening appointments are provided by the extended access clinics.
The practice is a member of Blackburn with Darwen's Local Primary Care GP federation. Local Primary Care federation runs a GP extended access service that provides additional appointments at four neighbourhood spoke surgeries (Barbara Castleway HC , Shadsworth, Little Harwood and Darwen). Patients can be booked into one of the four spoke surgeries via the practice receptionists accordingly. Please ask at reception for more information.
MINOR INJURIES
The nurse-led minor injuries service is a walk-in clinic and operates Mon-Fri 08:30-18:00 from:
Barbara Castleway Health Centre
Simmons Street, Blackburn. BB2 1AX
Tel: 01254 617400
Darwen Health Centre
James Street West, Darwen. BB3 1PY
Tel: 01254 226666
CARE NAVIGATION
You may have noticed that we now ask for a brief outline of your problem when you call to make an appointment at the practice. This is because we have developed a new role in the practice - called a care navigator - to help you to see the right health professional first time. We have trained a number of staff to take on this new role. Our care navigators will work with you to fully understand what your needs are and ensure that we help you with your problem efficiently and conveniently. Their goal is to ensure that you get the right care at the right time in the right place with the right outcome.
Through specialist training, our team can now offer more choice on who to see in the practice and help you get to the right health professional fast. Our care navigators never offer clinical advice or triage; this is about offering you the choice to see other more appropriate health professionals, often quicker and without the need to see the GP each time.
For example, we often get calls that can be dealt with by an optician, the pharmacist, or the nurse, that you may not be aware of if you haven’t visited the practice in a while.
By working this way, it helps us to free up time for GPs to care for our patients with complex or serious health conditions and it means that you will find it easier to get a GP appointment when you need one. More importantly though, it means you are seen by the most appropriate health professional that is best placed to deal with your problem each time you visit us. The choice is up to you.
Why does the receptionist ask me what’s wrong?
It is not a case of the receptionists being nosey!
The reception staff are members of the practice team and it has been agreed they should ask patients why they need to be seen. Reception staff are trained to ask certain questions in order to ensure that you receive:
- The most appropriate medical care
- From the most appropriate health professional
- At the most appropriate time
Receptionists are asked to collect brief information from patients
- To help doctors prioritise house visits and phone calls
- To ensure that all patients receive the appropriate level of care
- To direct patients to see the nurse or other health professional rather than a doctor where appropriate
Reception staff, like all members of the team, are bound by confidentiality rules
- Any information given by you is treated in the strictest confidence. The practice takes any breach of confidentiality very seriously.
- You can ask to speak to a receptionist in private away from the reception counter - just ask.
- However if you feel an issue is very private and do not wish to say what this is then we will respect your decision - just tell reception the problem is 'personal'.
Patient Online Services NHS App
Pringle Street Surgery offers patients the facility to book, view, amend, cancel and print appointments online.
You can now receiving messages through the NHS App Messaging Service.
This is a convenient and secure way for Pringle Street Surgery to send you messages about your care.
What to expect from Pringle Street Surgery messages
• appointment reminders
• changes to opening times
• sick notes
• referral information
We will only send you a message if we need to contact you, for example if we have an update about your care.
We may continue to send you some information by SMS (text) message while we transition to using the NHS App Messaging Service.
If you do not want to receive messages from the NHS App Messaging Service
Contact Pringle Street Surgery to discuss your preferred contact method.
How to check if you have a message
You will receive messages here, in 'View messages from your GP surgery and other NHS Services.'
The best way to keep up with your messages is to download the NHS App on Google Play or the App Store and turn on notifications.
To check your messages:
1. Log in to the NHS app.
2. Go to View your messages.
3. Select View messages from your GP surgery and other NHS Services.
4. Then select [GP surgery name].
Get NHS App notifications when we send you a message
To turn on notifications:
1. Log in to the NHS app.
2. Go to More.
3. Select Account and settings.
4. Then select Manage notifications.
5. Use the toggle to turn notifications on or off.
You will see a new notification from the NHS App the next time we send you a message. Your notifications will tell you that you have a new message from your GP.
You will still receive our messages if your notifications are turned off, but you will not see a notification on your device when you have a new message.
How to contact Pringle Street Surgery
• phone 01254 617690 or email lscicb-bd.pringlestreet@nhs.net
• online consultations via the app
Your privacy while using the NHS App
If you want to find out how the NHS uses your information, read the NHS account privacy policy.
Outside of opening hours
OUT OF HOURS SERVICE
When Pringle Street Surgery is closed there is always a Doctor available for emergencies with the Out of Hours Service.
You can contact the out of hours doctors by dialling 111.
*Please Note
The out of hours service is not designed for true medical emergencies or accidents. When it is better for you to access the emergency services at the Royal Blackburn Hospital Emergency Department, please do.
NHS 111 is a fast and easy way to get the right help wherever you are, and whatever the time.
You can call NHS 111 24 hours a day, 365 days a year and all calls from landlines and mobiles free of charge when you need medical help fast, but it isn’t a 999 emergency.
Clinics & Services
Chronic disease management including Asthma, COPD, Diabetes, High Blood Pressure
Well person clinics
NHS Health Checks
Childhood immunisation
Smears (cervical cytology)
FLU and Pneumococcal vaccinations
Minor Surgery - lumps and bumps, toenails, etc
Contraceptives - including coils and hormone implants
Travel Vaccinations
For more information, please see reception.
NON-NHS SERVICES
Certain services such as private sick notes, private prescriptions, insurance claim forms, vaccination certificates, passport applications, some medical examinations e.g. HGV & PSV, fostering medicals and certain travel vaccinations are not covered by the National Health Service and charges are made in line with BMA recommendations. Please ask at reception for details
